(1) For the business relationship between CORE Languages INC. (“CORE Languages” or “we”) and you (hereinafter “you”), the following General Terms and Conditions (“GTC”) shall apply in the version valid at the time service is purchased. Deviating general terms and conditions of a customer shall not be valid unless CORE Languages explicitly agrees to their validity in writing.

 

(2) On the website www.corelanguages.com (“Website”), CORE Languages offers you various free language learning information, materials and services, as well as paid online language courses and materials (collectively, the “Service” or the “Services”). The term “Materials” refers to all of CORE Languages’ learning materials, whether CORE Languages provides them to you within or outside of an online language course and regardless of the materials being offered for free or against charge.

(1) In order to use the Services of CORE Languages, you must create a user account on our platform CORE CONNECT^TM. For this purpose, you enter your first and last name as well as your email address in a registration form provided online, set a password of your choice and agree to the GTC. Alternatively, you can register via single-sign-on (SSO) methods displayed at the registration page.

(2) After you have submitted the registration form, you will receive a confirmation email from CORE Languages, which will allow you to activate your user account only if you agree to our terms and conditions. Your confirmation email will include these terms and conditions for your records.

(3) By creating the user account, you confirm that you are at least 18 years old and can enter into legally binding contracts. In addition, you declare that you will not create a user account for anyone other than yourself or a dependent family member without CORE Languages’ permission, that all information provided by you when creating the user account is true, accurate and complete, and that you will continue to update your information in the future in case it changes in the course of using the user account.

(4) In order to use a paid online language course from CORE Languages, you must place an order with CORE Languages via your user account. CORE Languages’ offers of online language classes and courses are to be understood as an invitation to you to submit an order. Before placing an order, you can choose between different languages, single language class or different language packages at reduced rates, change and view your data at any time and select your payment method. By submitting your payment method and booking classes on CORE CONNECT or requesting classes be booked on your behalf, or requesting a subscription by your client success manager, you are confirming your order binding your contract.

(1) CORE Languages owns all copyright exploitation rights to the Materials, including, but not limited to content, text, images, software, audio and video files and documentation.

(2) CORE Languages grants you a non-exclusive, non-transferable, non-sublicensable, worldwide right to use the Materials solely for private and non-commercial purposes.

(3) You may not, without CORE Languages’ prior explicit written consent, communicate to the public, in particular make available to the public on the internet , broadcast, distribute, sell, rent, sublicense, transmit, publish as adapted works, including but not limited to translation, reproduce for non-private use, or otherwise exploit the Materials or any other copyrighted work of CORE Languages in any manner not permitted by law.

(4) You are prohibited from making video and/or audio recordings of online language courses and publicly reproducing or distributing them.

(1) Your right to access and use the Website and the Service is personal to you. You may not transfer this right to any other person or company. You are only allowed to access the Website and the Service for lawful purposes.

(2) You are responsible for keeping your CORE Languages user account, username and password confidential. In particular, you must not disclose the access data to third parties. You are responsible for all activities related to your user account.

You agree to notify CORE Languages of any unauthorized use of your account immediately upon becoming aware of such use.

(3) CORE Languages is not obligated to keep a log of your user account or any data or information you may have stored through the user account and/or the Services.

(4) Your access to and use of the Website might exceptionally be interrupted from time to time. This may have several compelling reasons, such as a regular update or maintenance or repair work of the Website, or other measures that CORE Languages must perform to maintain the functionality of the Service.

(1) If you have booked a single online language class or ongoing online language course, CORE Languages will provide you with live online classes with language teachers, either as private or group classes, according to your booking. Details of your online language courses are available at any time in your user account under “My Services”.

(2) CORE Languages offers online language courses on a “course credit basis” against the redemption of certain funds or “credits”. These are either already included in the order or can be purchased separately. Purchased “credits” can be used against private and group classes regardless of language learned.

Purchased credits are not refundable in money. Purchased credits remain valid for one year from the date of purchase unless a different expiration date is mentioned on the checkout page. However, they can only be redeemed during an ongoing subscription to an online language course or during an upfront payment online language course.

(3) To use online language courses, it is necessary to use third-party video conferencing software. This is specified in the technical equipment requirements, as amended from time to time, on our Website. CORE Languages uses CONNECT Video and CONNECT ClassRoom. These licenses are purchased in advance by CORE Languages for all online sessions. Additionally, CORE Languages purchases a 1-month storage of all recorded classes on your behalf.

(4) CORE Languages and the language teachers reserve the right to exclude you from a lesson at any time for a good cause. In this case, the credits for the lesson in question will be used up and will not be refunded.

(5) You can cancel an online language course at any time without giving reasons. If you cancel at least 168 hours before the scheduled start of the online language course, you will retain your credits. If you cancel later than 24hours before and upcoming language class and later than 168 hours before the scheduled start of the online language course or if you do not participate in the online language class/course in part or in full, the respective credits will be used up and cannot be refunded. The cancellation must be made in the user account.

(6) CORE Languages can cancel an online language course at any time before the scheduled start time without giving reasons, especially in case of illness of the language teacher. In this case, you will retain the respective credits.

(7) If you arrive more than 10 minutes late for a class, the language teacher is entitled to close the course and not conduct it anymore or deny access. In this case, the respective credits for the full session will be used up and will not be refunded.

(1) Please note before you commit, we do not offer monetary refunds on purchased subscription packages.

(2) To cancel your renewal of a subscription, simply contact your client success manager or email team@corelanguages.com to request your cancellation in writing. You will receive no additional charges after this request has been submitted in writing and you will have 1 year from purchase date of your last package to use remaining credits before they expire.

(1) When you book an online language class or language course, you are obligated to pay the fees agreed upon.

(2) You can find the current prices of the offered language courses on the registration pages and sometimes on other pages on our Website. The fees charged by CORE Languages are not final prices. In accordance with § 4 No. 21 UStG (Value Added Tax Act) we do charge credit card processing fees and applicable sales tax.

(3) CORE Languages reserves the right to change the fees/prices in effect no more than once per calendar year in order to reflect increases in certain cost elements and any resulting increase in the total costs associated with CORE Languages’ Services. Possible cost elements that affect CORE Languages’ fees/prices are the costs of language teachers, costs of technical provision and distribution of service, costs of marketing, personnel, service providers and IT systems. CORE Languages will inform the current customers of the fee/price increase by means of a clear notification by email. All fee/price changes will apply to you no earlier than 6 weeks after the notification of the price increase.  

(4) CORE Languages generally offers in particular the payment methods credit card, PayPal and ACH bank deposits where applicable. CORE Languages reserves the right not to accept certain payment methods for a given order and to refer to other payment methods as specified on the checkout page for the relevant order.

(5) CORE Languages accepts various credit cards, e.g. Visa, Mastercard and American Express. CORE Languages will debit the invoice amount from your credit card directly after receipt of the order.

(6) Your subscription may be cancelled after enrolment in the event that your credit card expires, is cancelled, lost or invalidated. CORE Languages will then contact you and you will be given the opportunity to change your registration details. Your subscription will be terminated in the event that your credit card is not successfully recharged or your subscription is not successfully renewed.

(1) The term of an online language course begins at the time designated as the first scheduled class or 168 hours (2 weeks) after purchase, whichever comes first.

(2) If you order a monthly subscription to an online language course, the contract is concluded for four weeks and is automatically extended each time for another four weeks, unless you or CORE Languages terminate the contract before the end of the ongoing subscription period. Subscriptions commence and renew on the 25^th of each month.

(3) If you order an upfront payment online language course, the contract is concluded for the selected contract period and cannot be terminated without notice. Such upfront payment online language course will not renew automatically.

(4) If you wish to cancel your subscription to an online language course, you can email your client success manager or write to team@corelanguages.com.

(5) Certain subscriptions to online language courses are offered with a free trial period. In this case, you have the right to cancel the free trial week within the trial period beginning with the conclusion of the contract. If you do not cancel the free trial period within this period, the free trial period will be converted into a paid monthly subscription.

(6) You may book online language classes with a free trial week only if you have not been a customer of CORE Languages before.

(7) The right of the parties to terminate the contract for good cause remains unaffected by the above paragraphs. Good cause exists for CORE Languages in particular if (a) you violate the restrictions of use according to section 3 para. 3 or 4 or your obligations according to section 11, (b) you transfer the user account to a third party or (c) you otherwise culpably violate your contractual obligations. Section 7 para. 4 also applies to your extraordinary termination. We can declare our extraordinary termination in writing or by email.

(8) Under the same conditions as the previous paragraph, CORE Languages may also delete your user account.

(1) Subject to the following paragraph of this section 9, CORE Languages’ legal liability for damages is limited as follows: CORE Languages’ liability is limited to the amount of damages typically foreseeable at the time of the conclusion of this contract for the slightly negligent breach of material obligations arising from the contractual relationship (i.e. such contractual obligations, the fulfilment of which is essential for the proper performance of the contract, the breach of which jeopardizes the achievement of the purpose of the contract and the fulfilment of which you regularly rely on, so-called “cardinal obligations”). CORE Languages is not liable for the slightly negligent breach of non-essential obligations arising from the contractual relationship.

(2) The aforementioned limitation of liability shall not apply in cases of mandatory statutory liability (in particular under the Product Liability Act) and in the event of the assumption of a guarantee, intent or gross negligence or in the event of damage resulting from injury to life, body or health. You are obligated to take reasonable measures to avert and mitigate damages.

Your use of our website and the processing of your personal data is carried out in accordance with our privacy policy.

(1) You are responsible for the content you post on the Website (e.g. in forums, and chat rooms). The opinions and messages you post on the Website do not represent or endorse the views of CORE Languages or its employees. CORE Languages is not responsible for the content of any messages you send to other customers you have located through CORE Languages.

 

You agree not to post any of the following content:

 

content that violates the rights of third parties, in particular the copyrights or data protection rights of third parties, obscene, pornographic, violence glorifying or trivializing, child and youth endangering contents, defamation, insults, abusive criticism, threats against other customers or third parties,

racist, anti-Semitic, homophobic and transphobic, discriminatory, offensive to human dignity and immoral content.

(2) You further agree to refrain from the following actions:

distribute electronic content (including viruses, worms, Trojan horses) capable of causing damage or any form of harm to CORE Languages’ computer systems, as well as publish URLs or links to websites or servers containing such content,

generate substantial electronic traffic, e.g. by sending unsolicited commercial emails, junk emails, other unsolicited communications, so-called mail bombs, etc. to one person, to distribution lists or to several newsgroups (spamming),

use any mechanism, software or other script in connection with the use of the Website that interferes with the functionality or accessibility of the Website or modify, delete or overwrite any content on the Website created and maintained by CORE Languages.

(3) You further agree:

not to photograph other participating clients or the language teacher during an online language course or to make audio and/or video recordings of them and/or to make them available to the public or distribute them publicly.

not to insult, defame, discriminate against or threaten other participating clients or the language teacher during the online language course in a racist, anti-Semitic or homophobic or transphobic manner, or for any other reason.

You agree to indemnify CORE Languages with respect to any and all damages resulting from your negligent or intentional breach of the GTC.

CORE Languages has the right to change these GTC with effect for the future, for example due to a change in the law or to ensure better functionality of the Website or Services. Excluded from this are unreasonable changes, especially to essential parts of the contract, such as the main services owed. CORE Languages will notify you of any changes to these GTC in text form (email will suffice) at least six (6) weeks prior to their intended effective date to the last known email address. If you do not agree with the changes to the GTC, you have the right to object or terminate your contract at the next possible date until the day the change to the GTC comes into effect. If you do not exercise your right to object or terminate, it will be assumed that you agree with the new GTC. CORE Languages will inform you about this circumstance and its consequences in the notification of the changes to the GTC.

If you object to the application of the changed GTC, CORE Languages may cancel the contract and your user account by giving you two (2) weeks’ notice.

CORE Languages does not participate in any dispute resolution mechanism but prefers to resolve your requests directly with you. If you would like to contact customer service and submit a request, please email team@corelanguages.com.

(1) Contracts between you and CORE Languages shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the limitation of the choice of law and on the applicability of mandatory provisions, in particular of the state in which you have your habitual residence as a consumer, remain unaffected.

(2) Should individual provisions of this contract be invalid, this shall not affect the remainder of the contract.

If you have questions about these GTC or any of CORE Languages’ other policies and operations, please feel free to contact us at the contact details on www.corelanguages.com.

 

CORE Languages INC.

Mail 1000 Johnnie Dodds Blvd. STE 103-324,

Mt. Pleasant, SC 29464